Pravilnik o pošiljkah

English Books Shipping & Returns Policy

At English Books our books are 100% brand new, unread and purchased directly from the publishers in bulk allowing us to pass the huge savings on to you!

We process our single orders within 24 hours. The orders go into our warehouse to be picked, packed, and where appropriate consolidated into one parcel.  

Shipping Cost:

FOR ALL EUROPE:

GLS delivery is currently possible only within the EU territory, and specifically for the following countries:

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Greece
Ireland
Italy
Latvia
Lithuania
Luxembourg
Hungary
Malta
Netherlands
Germany
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

1. Return Policy

We do our best to ensure all of our customers enjoy a happy shopping experience with English Books. However, occasionally you may need to return an item.

To return an item(s) firstly write a covering letter with your order reference number and return it with your invoice and goods to:

Customer Returns
ENGLISH BOOKS

Nova cesta 130
10 000 Zagreb
Croatia

We would recommend that you return your items via tracked post. Please clearly state on the invoice the reason for return, and whether you require a refund or exchange. We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including original delivery costs is required then the entire order needs to be returned back to us within thirty (30) working days. However, you will be responsible for the cost of returning the goods to us. If a refund is payable to you then we will process the refund as soon as possible, and, in any case within thirty (30) days.

The goods do not need to be in their original packaging; however, in a sellable condition, and at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.